Frequently Asked Questions

How to root Huawei
Last Updated 5 years ago

Huawei Customer Service is pleasure to be at your service,sorry to bring you the trouble,if you want to unlock your phone, you should meet these conditions as follow:
1.Please register your Huawei ID in our official website on your phone.
2.Log in your Huawei ID for continuously 14 days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.If you meet the information,please go to and click the 'download'button to login your Huawei ID other than any other third party ID to apply for the unlock code.Please contact us by mail or local service hotline as following if error message appears.

Please submit your mobile model, SN, IMEI/MEID and erro message in your e-mail.We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In additon, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problems, please send your feedback to us. We will be at your service to help you to solve your problems.

Best Regards.
Huawei Device Customer Care Team

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